rsena Privacy
Policy

rsena collects personal data from players in Bangladesh through several channels: directly via account registration and platform use, automatically through technical systems as you browse and interact with the rsena website, and occasionally from third-party sources such as payment processors and identity verification partners. Below is a detailed breakdown of the categories of personal data rsena may collect.

1.1 Account Registration Data

When you create a rsena account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for 18+ age verification)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, or other Bangladeshi cities) and postal code
• Email address (used for account communication and support)
• Mobile phone number (used for account verification and 2FA)
• Preferred username and encrypted password
• Currency preference (Bangladeshi Taka, ৳)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to process withdrawals, rsena may collect copies of the following documents:

• National Identity Card (NID) issued by the Government of Bangladesh
• Valid passport (biographical data page)
• Driver's licence
• Recent utility bill, bank statement, or Nagad/bKash account statement confirming residential address

1.3 Financial Transaction Data

When you make deposits or request withdrawals on rsena, we collect transactional data including:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank)
• Mobile wallet account number or bank account reference (partially masked)
• Transaction amount in Bangladeshi Taka (৳)
• Transaction timestamp (Bangladesh Standard Time, UTC+6)
• Transaction reference numbers provided by the payment processor

1.4 Betting and Gaming Activity Data

rsena records details of your activity on the platform, including:

• Sports bets placed (market, selection, stake in ৳, odds, outcome)
• Casino games played (game title, provider, bet amount, result)
• Session duration and frequency of logins
• Bonus offers claimed and wagering progress
• Self-imposed responsible gaming limits set on your account

1.5 Technical and Device Data

When you access rsena.net, our systems automatically collect certain technical information:

Data Type	Examples	Purpose
IP Address	Your device's internet address	Geolocation, fraud prevention
Device Information	Browser type, OS version, screen resolution	Platform optimisation, security
Cookies	Session tokens, preference cookies	Login persistence, analytics
Referral Source	URL of the page that linked you to rsena	Marketing attribution
Click & Navigation Paths	Pages visited, time on page, buttons clicked	UX improvement, analytics

rsena uses the personal data it collects exclusively for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with these stated uses, and we do not sell your personal data to any third party under any circumstances.

2.1 Account Management and Service Delivery

The primary purpose of data collection on rsena is to provide you with a functional, secure betting and gaming account. This includes:

• Creating and maintaining your rsena player account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer
• Confirming bet placements and delivering game results
• Applying bonus credits and tracking wagering requirements
• Providing 24/7 English-language customer support via [email protected]

2.2 Identity Verification and Fraud Prevention

rsena is obligated to verify the identity of all players before processing withdrawals. We use KYC data to confirm that you are who you say you are, that you are at least 18 years of age, and that you are the legitimate owner of the payment methods associated with your rsena account. rsena also uses transaction data, IP addresses, and device fingerprints to detect and prevent fraudulent activity, money laundering, and the misuse of bonus promotions.

2.3 Responsible Gaming Compliance

rsena uses your gaming activity data — including session length, betting frequency, deposit volume, and self-exclusion history — to monitor for signs of problem gambling and to apply the responsible gaming tools you request (deposit limits, session time limits, self-exclusion). rsena may use this data to proactively contact players whose activity patterns suggest potential gambling harm.

2.4 Legal and Regulatory Obligations

rsena retains certain categories of personal data to comply with applicable legal obligations, including anti-money laundering record-keeping requirements and obligations related to the prevention of underage gambling. rsena may be required to disclose certain player data to law enforcement or regulatory authorities in response to a lawful request.

2.5 Marketing Communications

With your consent, rsena may use your email address and mobile number to send you promotional communications about new games, seasonal offers (such as BPL cricket promotions, Eid bonus offers, and Pohela Boishakh specials), and personalised bonus recommendations. You may withdraw your marketing consent at any time by emailing [email protected] with the subject line "Unsubscribe". rsena will process all unsubscribe requests within 5 business days.

2.6 Platform Improvement and Analytics

rsena uses aggregated, anonymised technical data — including navigation paths, device types, and page performance metrics — to improve the rsena website, mobile interface, and overall player experience. This analytics data does not identify individual players and is used solely for internal product development.

rsena processes your personal data on one or more of the following legal bases, depending on the specific type of data and the purpose for which it is processed:

Legal Basis	When It Applies
Contractual Necessity	Processing required to deliver the rsena service you have requested — account creation, deposits, withdrawals, bet placement, support communications.
Legal Obligation	Processing required to comply with anti-money laundering obligations, age verification requirements, and lawful disclosure requests from authorities.
Legitimate Interests	Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics where these interests do not override your fundamental rights.
Consent	Marketing communications, non-essential cookies, and any other processing for which rsena has explicitly requested and received your consent.

rsena does not sell, rent, or trade your personal data to any third party. rsena shares player data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

4.1 Payment Processing Partners

To process your deposits and withdrawals, rsena shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and international card processors such as Visa and Mastercard. These providers receive only the transaction data required to execute the specific payment — they do not receive your full player profile or betting history.

4.2 Game and Platform Providers

rsena's casino games and sports data feeds are supplied by third-party providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. When you play these games, certain technical data (your session token, bet amounts, game results) is exchanged with the relevant provider to deliver the game experience. These providers operate under data processing agreements with rsena and are required to handle player data in accordance with industry data protection standards.

4.3 Identity Verification Services

To complete KYC verification, rsena may share identity document data with specialist identity verification service providers. These providers are bound by strict confidentiality obligations and process your data solely for the purpose of identity verification on rsena's behalf.

4.4 Legal and Regulatory Disclosure

rsena may disclose player data to law enforcement agencies, financial intelligence units, or other government authorities in Bangladesh or the jurisdiction of rsena's operating entity, where rsena is compelled to do so by a lawful order, subpoena, court order, or equivalent legal instrument. rsena will notify affected players of such disclosures where legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of rsena's business, player data may be transferred to the acquiring entity as part of that transaction. rsena will notify registered players by email in advance of any such transfer that materially affects the processing of their personal data.

rsena uses cookies and similar tracking technologies on the rsena.net website to maintain session integrity, understand how players navigate the platform, and improve the overall user experience. This section explains what cookies rsena uses and why.

5.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, mobile phone, or tablet) when you visit a website. They allow the website to remember your preferences, maintain your login session, and collect anonymous usage statistics. Cookies do not contain executable code and cannot be used to install software on your device.

5.2 Types of Cookies Used by rsena

Cookie Type	Purpose	Duration
Essential Cookies	Maintain your login session, remember your cart/bet slip state, enable secure account access. Cannot be disabled without breaking core functionality.	Session / up to 30 days
Functional Cookies	Remember your language preference (English), display settings, and responsible gaming tool configurations.	Up to 12 months
Analytics Cookies	Collect anonymised data on page views, session duration, navigation paths, and device types to help rsena improve the platform. Data is aggregated and non-personally identifiable.	Up to 24 months
Marketing Cookies	Track the effectiveness of rsena's advertising campaigns and attribute registrations to specific promotional channels. Only placed with your consent.	Up to 90 days

5.3 Managing Your Cookie Preferences

You can control which non-essential cookies rsena places on your device through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling essential cookies will prevent rsena from maintaining your login session and may significantly impair your ability to use the platform. For detailed instructions on managing cookies in your specific browser, refer to the browser's official help documentation.

rsena takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to reflect current best practices in data security.

6.1 Technical Security Measures

• 256-Bit SSL Encryption: All data transmitted between your device and rsena's servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology. This is the same encryption standard used by international banks and financial institutions serving Bangladesh.
• Encrypted Data Storage: Sensitive personal data — including KYC documents, payment details, and passwords — is stored in encrypted form on rsena's secure servers. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Two-Factor Authentication (2FA): rsena supports two-factor authentication for account logins. Players are strongly encouraged to enable 2FA to add an additional layer of security to their rsena account.
• Intrusion Detection Systems: rsena operates automated intrusion detection and prevention systems that monitor for unusual access patterns and potential security threats in real time.
• Access Controls: Access to player personal data within rsena's internal systems is restricted on a need-to-know basis. Staff members are granted access only to the data categories required for their specific job function.

6.2 Organisational Security Measures

All rsena staff members who handle personal data are subject to strict confidentiality obligations and receive regular data protection training. rsena conducts periodic internal security audits to assess the effectiveness of its data protection measures and to identify and remediate any vulnerabilities.

6.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, rsena will notify affected players by email within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences of the breach, and the measures rsena has taken or will take to address it.

As a rsena player, you have a number of rights in relation to the personal data we hold about you. rsena is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles. All data rights requests should be submitted by email to [email protected].

7.1 Right of Access

You have the right to request a copy of all personal data that rsena holds about you. rsena will provide this information in a structured, commonly used, and machine-readable format within 30 days of receiving your verified request. Your first data access request in any 12-month period is provided free of charge.

7.2 Right to Rectification

If any personal data rsena holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to core account data (name, date of birth, address), rsena may require supporting documentation to verify the accuracy of the updated information before making any amendment.

7.3 Right to Erasure

You may request that rsena delete your personal data. However, this right is subject to exceptions — rsena may be required by law to retain certain categories of data (such as transaction records and KYC documents) for a specified minimum retention period even after your account is closed. rsena will inform you of any applicable retention obligations when processing an erasure request.

7.4 Right to Restrict Processing

You may request that rsena restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified, or where you have objected to processing and a determination is pending. Where processing is restricted, rsena will continue to store the data but will not use it for other purposes without your consent.

7.5 Right to Data Portability

Where rsena processes your data on the basis of your consent or a contractual obligation, you have the right to receive that data in a structured, commonly used, machine-readable format and to transfer it to another service provider. rsena will provide portable data exports in CSV or JSON format upon request.

7.6 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. To exercise this right, email [email protected] with the subject line "Unsubscribe from Marketing". rsena will process all such requests within 5 business days and will not send you any further marketing communications after that point.

7.7 How to Submit a Data Rights Request

To exercise any of the rights described in this section, send a written request by email to [email protected]. To protect your privacy, rsena will verify your identity before processing any data rights request. You will typically receive a response within 30 calendar days. If your request is complex or involves a large volume of data, rsena may extend this period by a further 30 days and will notify you accordingly.

rsena retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes that may arise. The following retention periods apply to the main categories of player data held by rsena.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
KYC identity documents	Duration of account + 5 years after closure	Anti-money laundering compliance
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
Betting and gaming history	Duration of account + 3 years after closure	Dispute resolution, responsible gaming monitoring
Support communications	3 years from date of communication	Quality assurance, dispute resolution
Analytics and technical logs	Up to 24 months (anonymised after 6 months)	Platform performance monitoring
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent for compliance purposes

8.1 Account Closure and Data Deletion

When you close your rsena account, your active account profile will be deactivated and you will no longer be able to log in. However, certain categories of data will be retained for the periods specified in the table above to comply with legal obligations. After the applicable retention period has expired, rsena will securely delete or anonymise all remaining personal data associated with your account.

8.2 Self-Exclusion Records

If you have self-excluded from rsena for responsible gaming reasons, rsena will retain a record of your self-exclusion even after the exclusion period ends. This record is maintained to prevent rsena from inadvertently re-admitting a previously self-excluded player and is not used for any other purpose. The retention of self-exclusion records is in your interest as a player safety measure.